How do I make a purchase?
First step is to select shop from the top navigation. This will take you to all the products available on our online store. You can then be selective about what you can see by using the navigation on the left hand side of the screen.
When you find the item you want, simply select your size and 'add to cart'. You will then be taken to the checkout page where you have the option of ‘continue to shop’ or ‘check out’. If you have finished shopping select ‘check out’ which will take you to your shopping bag where you can enter all your details to finalize and place your order!
How can I contact you?
Please send us an email directly at email@example.com or call us on 03 9822 8229
Do I have to create an account to place an order?
It is not necessary to create an account to shop with us at Ryder, however there are a few benefits you will receive if you do! Save your address to make future shopping trips even easier and
manage your account details with ease and confidence, including address book and email preferences.
I've forgotten my password! What should I do?
Oops! Follow the 'forgotten password' link on the 'sign in' page. If you do need to email us, please do so at firstname.lastname@example.org, however please keep in mind we cannot send your password via email for security reasons.
What should I do if something is wrong with my order?
If you received the wrong item, or if something is missing from your order, we are sorry! Please email us straight away at email@example.com and we will sort it out for you as a matter of urgency.
If you believe you have received a faulty item, or you have found what you ordered is not suitable, we do have a risk-free 3 day return policy which you can read more about HERE.
What size should I order?
We know it can be a bit difficult to know what size you are. To help you figure out your size, each product will have size & fit detail specific to the piece so you can determine your selection easily! There is also a universal size chart which you can view below each product for international and Australian sizing conversions. If you have any questions on specific fits please email us and and we will be happy to help at firstname.lastname@example.org. Alternatively please call us on 03 9822 8229.
How do I know if an item is in stock?
If you are able to select your colour and size then you are in luck, we have your selected item available. Please note that until you finalise your purchase, your item/s can be purchased by another customer as we do not reserve stock which is held in your shopping bag.
If you do see any other piece on our site that you would like to know more about or find out when it will be back in stock, please email email@example.com and we will answer your query.
Do you offer lay-by?
We currently do not offer a lay-by feature within our online store.
We accept Visa, Mastercard, American Express credit and debit cards and PayPal. Please call our store for further lay-by queries on 03 9822 8229.
What are the delivery charges?
We offer FREE 3 day delivery within Australia using Australia Post Express ePacrel service- on all orders over $50, and a flat rate delivery fee of $30 to the rest of the world, using Australia Post.
What countries do you ship to?
We ship to over 150 countries worldwide!
To find out if we ship to you, please email firstname.lastname@example.org
Will I have to pay any duties and taxes on top of my order?
Whilst we offer a flat rate of $30 for shipping worldwide, Ryder unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties. We also unfortunately cannot mark any international order as a 'gift', due to law prohibitions.
Does Ryder ship to multiple addresses?
Unfortunately we are unable to ship to multiple addresses. If you need to send items in your order to different addresses, i.e. for a gift, we suggest you place separate orders for each item. As we offer free shipping, hopefully this doesn't cause too much inconvenience!
Can I add items to an existing order?
Once an order has been finalised and placed, it is not possible to add any items to this particular order. However, thanks to our FREE shipping, it is very easy to just go ahead and place another order for the extra piece/s you want! Any further questions please contact us at email@example.com.
Where is my order?
Once your order is dispatched from our distribution center, we will email you with a specific tracking number for your order, which you can track easily and securely!
If you need to contact us for any reason relating to the whereabouts of your order, please email us at firstname.lastname@example.org
How can I return an item?
We offer a risk-free 7 day returns policy, for details on how to make a return please click HERE.
When will my refund show up in my account?
Once we have received your item, and your return has been approved we will process your refund onto the payment method in which you used to purchase. Please allow 5 - 10 days for your refund to return to your account.
Do you have seasonal sales?
Throughout the season, we will offer seasonal sales as well as flash promotions!
The best way to keep up to date with all these exciting initiatives is to subscribe to our newsletter HERE.