Returns Policy

Returns Policy 

We understand how tricky it can be to know how a piece will fit before trying it on, and that’s why we offer you a completely risk-free 7 day return policy.

Provided the item is not worn, altered or washed, has the swing tag still attached and is in the original packaging, you may return within 7 days of receiving your item for a full refund.

Please note: For change of mind, we will not accept any returns that are not in the original condition as when purchased.

Sale items:

Sale items are eligible for size exchange when possible or return for a credit note that can be used in store and online. Sale items are not eligible for a refund. 

Clearance items:

Clearance items are eligible for size exchange when possible. Clearance items are not eligible for a refund or a credit note.

Returning your order:

When you receive your parcel, you will find enclosed your purchase, and an invoice which includes the Returns information.

If you wish to return an item, it must be returned with the invoice and the parcel labeled with the Return Authorisation Number.

How to receive your Return Authorisation (RA) Number:

Contact us at info@ryderlabel.com and we will provide you with an RA number to accompany your return and information on how to return your parcel. Please include the reason for your return.

To return your parcel:

Please take the parcel to your nearest post office and label it clearly with the return address. We will notify you by email once your return has been received and processed!

Of course we will endeavor to process your refund as quickly as possible, however please allow 5 - 10 business days for your refund to appear in your account.

Refunds will be issued by the same method as to which the item was paid.

Faulty Items:

Faulty items are classified as faulty if they are received damaged, or where a manufacturing fault has occurred within a reasonable time frame.

Please note that items which have been damaged as a result of some wear and tear are not considered to be faulty.

In accordance with ACCC, where possible, we will offer to repair faulty items.

If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.

You will receive a full refund if the item cannot be repaired or replaced.

For all faulty item queries which fall outside of our Returns Policy, please contact info@ryderlabel.com or call us on 03 9822 8229.

 

Shipping

Australian Orders 

How much is shipping? ˰

We offer an extremely efficient FREE standard delivery service (2 - 4 days). An express service is available for a flat rate of $10 (1-2 days), please place your order before 2:00pm AEST.

How long will my order take? ˰

Standard Delivery 2-4 days

Express Delivery 1-2 days

If your order is placed after 2:00pm AEST, it will be dispatched the following business day. If your order is placed over the weekend, it will be dispatched on the Monday. Please allow an extra 24 hours processing time on public holidays and peak sales periods.

What if I am not home to receive my delivery? ˰

If no one is at your specified shipping address the courier will leave instructions for your to collect or organise a re delivery of your package. Please leave a note in your order if you give permission for the parcel to be left in a safe place. We recommend your parcel be sent to an address where there will be someone to receive it between 9am - 5pm.

Can I collect my order in store? ˰

You can select pick up in store at checkout. Please leave a note at the checkout to confirm this. You can also place orders my emailing info@ryderlabel.com or calling 03 9822 8229.

How do I track my order? ˰

Once your order is dispatched, you will receive an email containing your tracking number which will allow you to see how close you are to receiving your package. If you require any further assistance please email info@ryderlabel.com or call us on 03 9822 8229.

International Orders

What countries do you ship to? ˰

We deliver to most countries. If your country is not available when using our checkout please email us at info@ryderlabel.com for further options.

How much is international Shipping? ˰

RYDER offers FREE international delivery on all orders over $200. For orders under $200, the cost depends on your location.

How can I track my order? ˰

RYDER delivers all international orders using DHL and a tracking number will be provided at the time of dispatch.

How long will my delivery take? ˰

International orders will have an approximate delivery time frame of 3-10 business days, depending upon your location. When international orders reach your destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Will I have to pay any taxes? ˰

Please note: Ryder unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties. We also unfortunately cannot mark any international order as a 'gift', due to law prohibitions.

Returns Policy

Can I return my order? ˰

To help you find something you love, we offer you a completely risk-free 7 day return policy. Provided the item is not worn, altered or washed and is still with its original packaging we provide a full refund.

Can I return a sale item? ˰

Sale items are eligible for size exchange when possible or return for a credit note that can be used in store and online. Sale items are not eligible for a refund.

How do I return my order? ˰

Contact info@ryderlabel.com to request a Return Authorisation Number (RA#)- please include the reason for your return. Place the item in it's original packaging along with the receipt, attach the RA# and send it back to us by your preferred method. We will notify you by email once your return has been received and processed! Please allow 5 - 10 business days for your refund to appear in your account due to varying payment method processing times. Refunds will be issued by the same method as to which the item was paid.