We understand how tricky it can be to know how a piece will fit before trying it on, and that’s why we offer you a completely risk-free 7 day return policy.
Provided the item is not worn, altered or washed, has the swing tag still attached and is in the original packaging, you may return within 7 days of receiving your item for a full refund.
Please note: For change of mind, we will not accept any returns that are not in the original condition as when purchased.
Sale items are eligible for size exchange when possible or return for a credit note that can be used in store and online. Sale items are not eligible for a refund due to change of mind.
Clearance items are eligible for size exchange when possible. Clearance items are not eligible for a refund or a credit note.
Returning your order:
When you receive your parcel, you will find enclosed your purchase, and an invoice which includes the Returns information.
If you wish to return an item, it must be returned with the invoice and the parcel labeled with the Return Authorisation Number.
How to receive your Return Authorisation (RA) Number:
Contact us at firstname.lastname@example.org and we will provide you with an RA number to accompany your return and information on how to return your parcel. Please include the reason for your return.
To return your parcel:
Please take the parcel to your nearest post office and label it clearly with the return address. We will notify you by email once your return has been received and processed!
Of course we will endeavor to process your refund as quickly as possible, however please allow 5 - 10 business days for your refund to appear in your account.
Refunds will be issued by the same method as to which the item was paid.
Faulty items are classified as faulty if they are received damaged, or where a manufacturing fault has occurred within a reasonable time frame.
Please note that items which have been damaged as a result of some wear and tear are not considered to be faulty.
In accordance with ACCC, where possible, we will offer to repair faulty items.
If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.
You will receive a full refund if the item cannot be repaired or replaced.
For all faulty item queries which fall outside of our Returns Policy, please contact email@example.com or call us on 03 9822 8229.