FREQUENTLY ASKED QUESTIONS

Where are your products made?

Our designs are created in Melbourne where we use sample machinists and pattern makers. The production of our clothes are made offshore. The designers make frequent visits to each of our factories (around 5 times a year). As a reasonably small label, we are able to have very close personal relationships with our manufacturers.  

 

How can I contact you?
Please send us an email directly at info@ryderlabel.com or call us on 03 9428 0008

 

Do I have to create an account to place an order?
It is not necessary to create an account to shop with us at Ryder, however, there are a few benefits you will receive if you do! Save your address to make future shopping trips even easier and manage your account details with ease and confidence, including address book and email preferences.

 

I've forgotten my password! What should I do?
Never fear! Follow the 'forgotten password' link on the 'sign in' page to reset your password.

 

What should I do if something is wrong with my order?
If you received the wrong item, or if something is missing from your order, we are sorry! Please email us straight away at info@ryderlabel.com and we will sort it out for you as a matter of urgency.
If you believe you have received a faulty item, or you have found what you ordered is not suitable, we do have a risk-free 7-day return policy.

 

What size should I order?
We know it can be a bit difficult to know what size you are. To help you figure out your size, each product that is photographed is a size S/8. There is also a universal size chart which you can view below each product for international and Australian sizing conversions. If you have any questions about specific fits please email us and we will be happy to help at info@ryderlabel.com. Alternatively please call us on 03 9428 0008.

 

How do I know if an item is in stock?
If you are able to select your colour and size then you are in luck, we have your selected item available. Please note that until you finalise your purchase, your item/s can be purchased by another customer as we do not reserve stock which is held in your shopping bag.
If you do see any other piece on our site that you would like to know more about or find out when it will be back in stock, please email info@ryderlabel.com and we will answer your query.

 

Do you offer lay-by?
We offer a service called Zippay which allows you to purchase your order today and pay later. Similar to a lay-by but better! You get to receive your items straight away.

What are the delivery charges?
We offer FREE 3 day delivery within Australia using Australia Post ePacrel service- on all orders, and an express 1-2 day delivery for a flat rate of $10. We offer free international delivery on all orders over $100 to the rest of the world, using DHL.

 

What countries do you ship to?
We ship to over 150 countries worldwide!
To find out if we ship to you, please email info@ryderlabel.com

 

Will I have to pay any duties and taxes on top of my order?
Whilst we offer free shipping worldwide, RYDER, unfortunately, cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties. We also cannot mark any international order as a 'gift', due to law prohibitions.

 

Does RYDER ship to multiple addresses?
We are unable to ship to multiple addresses. If you need to send items in your order to different addresses, i.e. for a gift, we suggest you place separate orders for each item. As we offer free shipping, this shouldn't be too much of an inconvenience.

 

Can I add items to an existing order?
Once an order has been finalised and placed, it is not possible to add any items to this particular order. However, thanks to our FREE shipping, it is very easy to just go ahead and place another order for the extra piece/s you want! Any further questions please contact us at info@ryderlabel.com.

 

Where is my order?
Once your order is dispatched from our distribution center, we will email you with a specific tracking number for your order, which you can track easily and securely!
If you need to contact us for any reason relating to the whereabouts of your order, please email us at info@ryderlabel.com

 

How can I return an item?
We offer a risk-free 7 day returns policy, for details on how to make a return please click HERE.


When will my refund show up in my account?
Once we have received your item, and your return has been approved we will process your refund onto the payment method in which you used to purchase. Please allow 5 - 10 days for your refund to return to your account.

 

Do you have seasonal sales?
Throughout the season, we will offer seasonal sales as well as flash promotions!
The best way to keep up to date with all these exciting initiatives is to subscribe to our newsletter HERE